Placing Your Order:


All items on our website are subject to availability. We will inform you as soon as possible if an item you have ordered is not available.


Payment can be made by the methods shown during the online checkout process. All payments will be taken once your order is ready for shipping, not at time of ordering. We will not be held liable for any delays or non-delivery of goods due to failed payment authorisation.

Acceptance Of Your Order

Please note that we have not accepted your order until we despatch the products you have ordered from us, and that all products ordered via our website remain the property of Hogben Pottery until we have received payment for them in full.

We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for products we are unable to supply, then we will refund you in full as soon as reasonably possible.

Order Amendments

Should you wish to change your order after you have placed it please call or email us asap. If your order has not yet been despatched we will try our best to accommodate your request.


If you no longer wish to receive delivery of your order, we are able to cancel orders, providing the order has not been despatched. Please send us an email or call us to cancel.

You may cancel your order within 28 days of receiving the goods and return the items within it to us to receive a full refund.

Please see the Delivery & Returns section of our website for full details of our returns policy and procedure.


Please ensure you carefully inspect your order upon receipt, as your order will be deemed to be accepted unless you notify us immediately that there is a problem. We are not obliged to accept any rejection of goods by you at a later date.

Returns & Refunds

Please see the Delivery or Returns section of our website for full details of our returns policy and procedure.

Product Guarantee

We guarantee all our products for 1 year from the date of purchase, whether a self-purchase or received as a gift. The guarantee does not cover normal wear and tear, commercial use, or misuse of the product.

If for any reason your product develops a fault during this 1 year period, kindly contact us and we will aim to replace the item free of charge. You will be required to provide a photo of the faulty items, a proof of purchase and return the item to us (at our expense). If your original item is no longer available, we will discuss replacements with you.

Please contact the original place of purchase for any items that you did not buy directly from us.

Please note that every piece of pottery is unique so there may be small variations between the photographs on our website and the product you receive.

Crazed Pottery

Crazing is when very fine cracks or lines appear in the glaze on pottery over time.

We constantly aim to improve the quality of our product, but unfortunately can’t always guarantee that our product won’t craze over time. We have made a number of specific improvements over recent months and we always have all our kilns, clay and glaze tested on a regular basis. Much of this investment aims to improve the quality of our product and to reduce the possibility of product crazing.

Faulty Items

We do require any faulty items to be returned to us. Upon receiving the return we will get in touch with you to offer you a replacement or a refund. We will arrange for a label to be sent to you that will allow you to return the faulty item free of charge.

Contacting Us

Studio Address
Hogben Pottery
Grove House
15 East Common
Gerrards Cross
United Kingdom
01753 882364